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What Governs Your Account on q98com

These terms set out what you agree to when you open and use a q98com account, including how we handle data, what jurisdictions we serve, and how disputes are raised.

Jurisdiction-dependent accessAccount eligibility rulesData handling policyUser rights and requestsDispute contact path
q98com What Governs Your Account on q98com
LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If a clause in these terms is unclear, or you want to raise a concern about how your account data is held, our support team handles legal and policy queries the same way they handle account questions — through the channels below. We aim to respond to legal queries with the same speed we apply to wallet support.

Live Chat Open live chat from inside your account. This is the fastest path for legal queries, account eligibility questions, or anything that needs a written record from our side.
Email Support Send a written request to our support email for data access requests, term clarifications, or formal account closure tied to a legal concern. We reply with a reference number.
Account Help Page Your account dashboard includes a help section where you can submit a ticket specifically flagged for legal or policy matters, separate from general payment support queries.
HOW WE HANDLE DATA

Account Security, Data and Your Rights

We apply account-level controls to protect the data you submit when registering or transacting. This covers the wallet details you enter for JazzCash, Easypaisa, or Raast payments, your identity verification documents, and your transaction history. We do not sell your data to third parties, and we do not use it for purposes outside the account relationship.

Cookie and Tracking Policy

We use cookies to keep your session active and to understand how the lobby is used. You can adjust cookie preferences in your browser at any time without losing your account access.

Account Security Practices

Each login is protected by OTP verification sent to your registered mobile number. We do not store card or wallet PINs — those stay inside your JazzCash, Easypaisa, or Raast app.

Data Retention Rules

We keep your account records for as long as our operational and legal obligations require. After account closure, certain transaction records are retained for the period local law specifies.

Request Your Data

You can request a copy of the personal data we hold on your account by contacting support and verifying your identity. We process these requests through our standard account support channel.

Common Legal and Policy Questions Answered

These are the questions we hear most often about account terms, data handling, and eligibility. If your question is not here, live chat or the account help page will get you a direct answer.

Access depends on local law and your specific region. We apply eligibility checks at account level. If your region is not supported, you will be notified during registration.

We hold your registration details, identity verification documents, and transaction records including wallet references for JazzCash, Easypaisa, and Raast deposits and withdrawals.

Contact support through live chat or email, verify your identity, and request a data summary. We log the request with a reference number and respond through your registered account channel.

We send a notification to your registered account before any term change takes effect. You have the option to close your account if you do not agree with the revised terms.

We store wallet references needed to process and match your transactions. We do not store your wallet PIN or app credentials — those stay within your own payment app.

Submit a ticket through the account help page flagged for legal matters, or send an email to support. We assign a case reference and handle it separately from standard payment queries.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.